Solutions by role
The same job, shown the way each person works it.
A technician on a phone in the bay and an owner at the office desk need different screens. They should not need different records.
ROLE 01 · FLOOR
Technicians
Open the phone, see what is yours, document the work where the work happens.
The problem it removes
Walking to the counter to ask whether the customer approved the belt.
Claim or receive the job
Assigned work and claimable work sit in the same list, with the concern as the customer said it.
Run the inspection
Findings in order, marked Pass, Caution, Fail, or Not inspected, with repair evidence kept on the inspection.
See the decision
Approved and declined lines show on the job, so nobody starts work the customer turned down.
Log labor and blockers
Log the hours and record the blocker. When parts stop the repair, move the job to Parts hold so the constraint is visible on the board.
Built for dirty hands
Large targets, short paths, and no forms that require a desk to finish.
ROLE 02 · COUNTER
Service advisors
Write the job once at check-in, then keep the customer and the shop floor on the same story all day.
The problem it removes
Rebuilding the estimate from a technician’s memory an hour after the inspection.
Schedule and check in
Customer, vehicle, mileage, concern, and promise time captured once and visible to everyone.
Build the estimate
Priced from your labor rates, using the findings and photos the technician already recorded.
Collect the approval
Line-by-line decisions and the retained authorization stay attached to the work order.
Answer the status call
The state, the owner, and the last update are on the card before you pick up the phone.
Close it out
Approved work becomes the invoice, the payment is recorded, and the job writes to vehicle history.
ROLE 03 · OFFICE
Owners and managers
Read the shop without interrupting it. If you are also turning wrenches, that matters more than a dashboard.
The problem it removes
Finding out at 4:00 that a job stalled at 10:00.
Everything stalled, in one view
Jobs waiting on parts, waiting on a customer decision, or sitting unassigned.
Technician workload
Who is carrying what, and which bay is open for the next drop-off.
Closed work and receivables
What was invoiced, what was paid, and what is still open.
Evidence when it is disputed
The finding, the photo, the approval, and the signature are on the work order.
One price as you hire
$49.99 per month covers the shop, so adding a technician does not raise the bill.
ROLE 04 · BACK OFFICE
Shop administrators
Set up the shop, keep the records clean, and give the bookkeeper what they need without handing over the keys.
The problem it removes
Sharing one login because the software charges for the second one.
People and access
Add owners, advisors, technicians, administrators, and read only users such as a bookkeeper.
Shop settings
Labor rates, bays, and shop details that every new work order inherits.
Customer and vehicle records
Fix a duplicate, correct a plate, and keep one customer across the vehicles they bring in.
Invoices and payment records
Pull the closed jobs for the month and see how each one was settled.
Search that finds it
By customer, plate, vehicle, or work order number, including closed jobs.
OUTSIDE THE SHOP
Customers get one link, not five phone calls.
The customer sees the findings and photos, approves or declines each line, signs the authorization, and views the invoice. Their decisions land on the same work order the technician is working from.
Put the whole shop on one work board.
Every role is included in the subscription, so you never decide who is worth a login.
BayNerve 